The advent of the internet allows unprecedented
communication and collaboration between people all over the world. As such, it
only makes sense to use this incredible platform as a way to improve a
historically restricted arena: politics. Internet-based democracy promises to
improve transparency in government, eliminate barriers between the people and
their representation, and allow for new voices and ideas to receive fair
consideration. The system holds additional advantages. Web platforms can be
constantly edited, improved, and modified to better meet the needs of users.
Change can be made quickly, relatively inexpensively, and in direct response to
the feedback of those who interact with it, all the necessary elements for
Intelligent Trial and Error. Furthermore, the internet is already used by over
2 billion people in ways similar to this proposal. While legacy thinking might
slow adoption of such a system, the public’s inherent familiarity with its
foundation put it ahead of most radical new ideas. Yet, despite genuine hopes
that such an internet-based democracy system could someday exist, a number or
specific obstacles remain to be overcome before immediate adoption could even
be considered.
The first problem is something I’ll term: “the comment
section dilemma”. While there are many different systems through which internet
communication happens, one of the most ubiquitous is the comment section
featured at the base of an article, video, blog, or product page. In smaller
scale communities, this section can often foster intelligent, productive conversation
that adds to the page’s existing content or perhaps advances the ideas covered
above. These communities frequently rely on self-regulation to keep conversations
productive. When applied to much larger pages with heavier traffic, however,
this system often breaks down. Spam, joke posts, and hateful comments quickly
crowd out the more productive comments, leading nowhere. This problem is not
exclusive to comment sections either; large scale forums and chat-rooms
regularly deal with these challenges as well. While some sites have been able
to deal with these problems to an extent, it often comes at a price. Some sites
have recently eliminated comments (or selectively limit comments based on how
controversial the content is), or made it more difficult to access (either
through drop-down menus, or by requiring registration). Others still have
relied on heavy censoring. While censoring is undoubtedly necessary in any
potential internet democracy system, the magnitude and method of enforcement
are extremely important questions. Automated censoring systems can deal with
massive scale, but face problems with intelligence. Existing systems appear to struggle
with anything more than obvious spam or profanity. The task of identifying
hateful or unproductive posts (beyond simple profanity) requires an actual understanding
of the concepts being discussed. Furthermore, any system of censoring (both
automated and manual) will hold some degree of bias. Free speech is an
essential component to democracy, and the use of censoring in such a forum is
dangerous (and perhaps even constitutionally illegal). An official internet
democracy site would need to handle these issues nearly flawlessly to gain
public approval (especially given the tremendous size of its user base), an obstacle
that we, both technologically or socially, have yet to overcome.
The second obstacle is another unintended consequence of
scale: the problem of maintaining equality and organization. A site with a massive
user-base would generate far more content than any one human could read or
comprehend. If perfect equality and equal attention were given to all posts,
nobody would ever be heard. Furthermore, the benefit of transparency in this
system begins to be lost if the content is hidden not behind closed doors, but
behind terabytes of other information (a much more intimidating problem). It
quickly becomes clear that for any idea to be seen by enough people to gain
support, some kind of ranking system must be developed. Aside from the ethical
questions surrounding ranking users or ideas, there exist technical challenges associated
with this as well. Many sites, such as Reddit, use complicated algorithms to
judge the merits of posts and users and choose how many others will see them.
Unfortunately, a perfect algorithm for identifying the best political
discussion points does not exist. The disadvantages to an imperfect solution,
besides not promoting the best content, are that it can be “gamed” by users
attempting to reverse engineer the algorithm. In other words, users can find
ways of artificially increasing the ranking of their post that are not directly
tied to its merit. The struggle with equality in internet democracy is broader
than the specific implementation though. The development or usage of any new
technology represents a form of legislation that may be unequal. For instance,
an internet-based system gives more political influence to those who can afford
internet access and a computer. Many of the poorest and most in need could
become even less represented. Such a system also implies a degree of computer
literacy. There may be a number of more elderly citizens who do not have the
required skills to access and contribute to the system in the way that the younger
generation could. The inherent inequality and struggles with organizing an
internet-based democracy prevent it from being put into action in the present
time.